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7. Marketplace Rules & Policies
Themehub aims to resolve disputes fairly and transparently.
1. Common Disputes & Resolution Process
| Issue | Resolution Process |
|---|---|
| Theme not working as described | Contact the seller for support. If unresolved, open a dispute. |
| Unauthorized charges | Contact Themehub Support immediately. |
| Theme licensing misuse | Seller reports to Themehub → Investigation → Action taken. |
| Buyer misusing refund policy | Investigation by Themehub → Possible refund denial. |
2. Grounds for Account Suspension
🚨 Your account may be suspended for the following reasons:
✔ Repeated violations of licensing, security, or quality policies.
✔ Engaging in fraudulent activity (fake reviews, unauthorized chargebacks, etc.).
✔ Selling plagiarized or low-quality themes.
✔ Harassment, abuse, or violation of the Code of Conduct.
Need help with a dispute? Contact Themehub Support for assistance.