As a seller, it’s important to provide excellent support to your buyers. Here’s what you need to know about your responsibilities:

Support Guidelines:

• Response Time: You must respond to all support requests within 48 hours.
• Providing Help: Assist buyers with installation issues, bug fixes, and general theme-related inquiries.
• Updates: Ensure that your themes are regularly updated to fix bugs and add new features.
• Refund Policy: Handle refund requests according to Themehub’s refund policy.

Handling Negative Reviews:

• If a buyer leaves negative feedback, you are encouraged to resolve the issue privately through direct communication.
• Continually offering helpful support will improve your ratings and reputation on Themehub.

For more information, check out our Author Support Guidelines.