If you encounter any issues with payments on Themehub, here are steps you can take to resolve them.

For Buyers:

1. Payment Declined or Failed:

   • Check if your payment method is valid and has sufficient funds.
   • Try using a different payment method, such as PayPal or a different credit card.
   • If the issue persists, contact your bank or payment provider for assistance.

2. Refund Issues:

   • If you believe you’re entitled to a refund, refer to our Refund & Dispute Policies and contact Themehub Support if needed.

3. Double Charges:

   • If you’re charged twice for a single purchase, contact Themehub Support with your transaction details for a prompt resolution.

For Sellers:

1. Payout Delays:

   • Ensure your payment details are up-to-date and that you’ve met the minimum payout requirements.
   • Check your Sales Report for any outstanding payments.
   • If payments are delayed, contact Themehub Support for assistance.

2. Payment Discrepancies:

   • Review your Sales Report and payout history for accuracy.
   • If you notice discrepancies, please reach out to Themehub Support with detailed information.
     
     Tip: Always keep your transaction records for easier resolution in case of any payment-related issues.